To avail the services offered at www.hingorisutras.com or by any of its affiliates, you must agree to the following terms and conditions. If you visit, shop or browse at www.hingorisutras.com you accept these conditions.
Please read the terms and conditions carefully. While using any current or future services offered by hingorisutras.com or any of its affiliates, whether or not included in the hingorisutras.com website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.
Terms and conditions are binding for all purchases.
All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.
When you visit www.hingorisutras.com or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
All prices posted on this website are subject to change without notice. Hingori Sutras provides price protection for items during refund and returns. However, if the price of a product increases before the shipment, you shall be notified of the same. In such a scenario, the product shall be shipped based on your confirmation. Posted prices exclude all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by cheque/cash/draft, net-banking, credit card, debit card, cash card, mobile payments. EMI facility is also available with us.
Shipping and Handling
We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.
Return of Products by Customer
The Company, Hingori Sutras (“We”) will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 48 hours from the date of receipt of the product and provided that the products are returned in their original condition. Also, in case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.
Hingori Sutras offers replacement for all products sold on Hingorisutras.com, under certain conditions which are mentioned below:
- In case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.
- Customers must notify us of any defect of Product within 48 hours from the date of delivery of the products.
- We may ask the Customer to share the images of the product and the internal & external packaging material.
- Once sufficient evidence of defect are provided by the Customer, the defective/damaged product may be replaced with a brand new product at no extra cost.
- In case customer fails to inform Hingori Sutras within the stipulated time frame, Hingori Sutras reserves the right to accept or reject such request at its discretion.
- Hingori Sutras will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
- The replacement guarantee is valid only in cases of manufacturing defects and transport damages, provided the issue is reported by the Customer within 48 hours of delivery.
Damages due to normal wear & tear and negligence on part of the customer or Digital content such as e-books is not returnable at all.